- +91-9675050450
- [email protected]
SOS 24*7 Solutions Private Limited is a company incorporated under the Companies Act, 2013. The registered office is located at:
G/F, PLOT NO-100-A/1, KH NO -28/1 & 28/2 A-BLOCK, INDRAPRASTHA ENCLAVE , DELHI, Delhi, India – 11007
The company operates under the brand name “Service On Way” and provides a wide range of vehicle services including car repair, maintenance, periodic servicing, breakdown assistance, towing, and related automobile solutions.
Use of our website, mobile app, and online platform (“Platform”) including all services listed (“Services”) is governed by these Terms and Conditions (“Terms”). By using or accessing the Platform, you agree to be bound by these Terms and enter into a legally binding contract with SOS 24*7 Solutions Private Limited (“Company/we/us/our”).
If you do not agree with these Terms, you must not use the Platform or Services.
These Terms replace all previously written agreements made earlier between you and the Company.
The Company reserves the right to modify, amend, or revise these Terms at any time for business, operational, or legal reasons. Updated Terms will be made available at:
👉 www.serviceonway.com/termsandcondition
You are encouraged to review the Terms regularly. Continued use of the Platform after updates means you accept the revised Terms.
This document is an electronic legal record as defined under applicable Indian laws including the Information Technology Act, 2000, and does not require a physical or digital signature.
“Content” includes but is not limited to images, videos, audio, comments, reviews, ratings, feedback, text, data, location details, or any other form of information or media.
“Your Content” or “User Content” means any content uploaded, shared, submitted, transmitted, or posted by you on the Platform, including reviews, profile information, feedback, messages, and ratings.
“Service On Way Content” refers to all content created by the Company including illustrations, user interface, design, software, analytics, compiled information, reports, system-generated outputs, and other materials excluding User Content.
“Estimated Cost” means an approximate cost estimate of services that may change after detailed inspection.
“Membership Plans” mean paid subscription plans or offers introduced by the Company from time to time and governed by separate terms announced with the plan.
“Services” refers to all services made available through the Platform. These may be modified, expanded, or withdrawn as required by the Company.
“User/You” refers to any individual who owns or uses a vehicle and registers or uses the Platform to avail Services.
The Platform enables Users to connect with independent third-party automobile service providers for car repair, maintenance, and related services.
After you raise a service request:
The Company may also arrange towing and roadside assistance on a paid basis.
Important points:
Even after appointment confirmation, service availability is subject to partner acceptance.
By using the Platform, you confirm:
If using Services on behalf of an organization, you confirm you are authorized to do so.
A user account may be required to access certain Platform features.
You agree to:
The Platform may offer free and paid features. Services can be modified, discontinued, or charged in future.
You must not:
Support is available via email and telephone.
You may contact:
Calls or emails may be attended between designated working hours.
The Company will try to resolve complaints as soon as possible and generally within 7 working days.
If your vehicle is under Company custody, reasonable care will be taken. In the event of theft:
Compensation liability will depend upon case facts and governing law.
You agree not to:
The Company reserves the right to suspend or terminate access and share information with legal authorities where required.
All comments, suggestions, ideas, reviews, messages, or submissions provided by Users remain the property of the Company.
The Company can use them for:
without any obligation or compensation.
Users agree not to submit:
Legal action may be taken for defamatory or harmful statements made against the Company.
You confirm the information you provide is accurate and updated. If incorrect or incomplete information is detected, your access to the Platform may be restricted.
Your data may be:
All usage will comply with applicable privacy laws.
All Platform content including text, designs, icons, trademarks, logos, and layout is owned or licensed by the Company.
Unauthorized copying, modification, reproduction, or sale is prohibited.
You receive a limited, personal, non-transferable license to use the Platform.
You are not allowed to:
any portion of the Platform unless permitted in writing.
The Platform and Services are provided on an “as is” and “as available” basis.
The Company is not liable for:
The Company is not responsible for delay or failure caused due to:
Storage/parking charges of ₹500 per day may apply for delayed pickup.
Towing charges will be billed separately.
Online payments are processed through third-party gateways and you must follow their policies.
Cancellation is generally not allowed once service is booked and accepted.
Refunds, if any, will only be processed under grievance policy.
Customer grievance officer contact:
Complaints will normally be acknowledged within 48 hours and resolved within 30 days, subject to nature of issue.
Membership terms such as validity, benefits, exclusions, usage rules, and pricing will be displayed when purchasing. Membership is non-transferable unless stated otherwise.
The Company may update or withdraw membership schemes anytime.
Disputes will be settled through arbitration as per Arbitration and Conciliation Act, 1996.
Jurisdiction: Delhi courts only
Indian laws apply to these Terms.
We may:
your account for violation of Terms or suspected misuse.
You agree to indemnify the Company against claims, damages, or losses arising from misuse or violations by you.
We may contact you via phone, email, SMS, or app notifications for:
