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We respect and value your trust. To honor that trust, SOS 24*7 Solutions Private Limited (“Service On Way”) follows strong ethical standards while collecting, using, and safeguarding the information you share with us. This Privacy & IPR Policy (“Policy”) explains how we handle your information while you use www.serviceonway.com , any other website owned by Service On Way (“Website”), our mobile applications (“Application”), and all related products, platforms, and services managed by us (“Platform”). Please carefully read this Policy before using the Platform, products, or services, along with the Terms of Use available on the Platform.
YOUR ACCESS TO OR USE OF THE WEBSITE, APPLICATION, SERVICES, PRODUCTS, OR ANY MODE OF SERVICE ACCESS INCLUDING THROUGH STORAGE DEVICES LIKE SD CARDS, TABLETS, OR ANY OTHER MECHANISM, CONFIRMS THAT YOU ACCEPT THIS POLICY AND AGREE TO BE LEGALLY BOUND BY IT. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM OR SERVICES.
THIS PRIVACY POLICY HAS BEEN PREPARED IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000, AND APPLICABLE RULES. THIS POLICY IS A LEGAL AGREEMENT BETWEEN YOU (THE USER) AND US (THE PLATFORM OWNER). YOU MUST BE A NATURAL PERSON AT LEAST 18 YEARS OLD.
The Platform collects information you provide during registration or subscription. When you register, you provide details such as name, age, email, location, phone number, transaction details, purchases, offers interacted with, application usage interactions, help requests, information entered into the platform, and location information including GPS — collectively called “Information.”
Service On Way collects data about your Platform usage and devices such as browsing activity, searches, visited pages, click statistics, IP address, device type, browser type, operating system, network data, crash logs, request logs, and timestamps.
If someone under 18 uses the Platform, it must be strictly under parental or guardian supervision. Service On Way is not responsible for unsupervised minor usage.
Your information is used to:
We may share data with trusted third-party partners only for improving services, insights, and experience. Service On Way is not responsible for privacy practices of third parties.
We do not sell, trade, or rent your information unless required to provide services or with your consent.
We may disclose information:
We maintain strict internal confidentiality policies and restrict sensitive data access to necessary authorized team members only.
Your data may be stored or processed in locations outside your region. By providing data, you consent to such transfer. We ensure secure handling in compliance with this Policy.
You may:
Withdrawing consent does not affect lawful data usage prior to withdrawal.
We may send third-party promotional content. Service On Way isn’t responsible for unauthorized third-party actions beyond reasonable control.
Payments are handled through third-party gateways; review their policies.
Once you leave the Platform, Service On Way is not responsible for third-party handling of your data.
We use cookies to enhance experience. You may disable cookies but some features may not work.
We may notify you via SMS/email/calls regarding useful services and updates.
Any information shared on forums becomes public. Share at your own risk.
We use physical, technical, and administrative safeguards. Only authorized personnel access data when necessary.
We retain data while the account is active and at least 3 years after. Data may be retained longer for legal or business requirements. Deletion requests will be completed within 90 days unless retention is legally required.
We collect system logs when the Platform is accessed.
We may retain communication records to support service improvement.
We may update this Policy and notify by publishing updated versions. Continued Platform use after updates means acceptance.
By using Platform/Services, you consent to data collection, storage, use, sharing, and transfer as stated. If you withdraw consent, services may not be provided. Withdrawal requests should be emailed to [email protected].
For privacy concerns, contact:
All materials, trademarks, content, graphics, software, services, and proprietary assets belong to Service On Way unless specified otherwise. No duplication or commercial use is allowed without permission.
You may not reverse engineer, copy, reproduce, sell, or misrepresent any Platform IP.
Unauthorized, harmful, illegal, abusive, virus-based, infringing, or prohibited actions are strictly forbidden.
Users grant Service On Way global, royalty-free rights to use submitted materials for Platform functionality.
Service On Way is not liable for informational errors, unintended inaccuracies, or losses arising from Platform usage.
Violation of policy may result in damages, legal recovery, suspension of services, and claim liabilities payable to Service On Way.
Service On Way is not liable for indirect, special, or consequential damages.
